Welcome to TLC Nursing & Homecare Plus Ltd
TLC Nursing & Homecare Plus Ltd is a nursing and domiciliary care agency based in Wrexham in North East Wales.
It was formed in 1989 by Paul Murphy, a registered nurse since 1985, as TLC Nursing and has been providing care in and around the Wrexham area since it's formation.
The aim of TLC & Homecare Plus Ltd is to offer a service that provides homecare to adults in their own homes.
Our service user groups will be over eighteen years of age and will require care because of either a physical / mental disability, illness or because of the processes of aging.
We are based in Wrexham and cover a radius of approximately 15 miles from our base. Larger care packages outside of a 15 mile radius may be considered, however normal travel charges will be applied.
Esther Kamau
Director, Responsible Individual
Esther is originally from Kenya. Relocated to UK in 2003 as a trained Registered Nurse. Has experience of more than 25 years in Nursing. She specializes in dementia, Gastroenterology and palliative care. She holds BSN in Nursing and Masters in Palliative care.
Veronica Howell
Registered Manager (Director)
Veronica Is originally from Zambia and she relocated to UK in 2002. She has nursing experience of more than 30 years and an extensive experience in Orthopedics, dementia care and care of the elderly. Hold BSN in Nursing.
Cumulatively, Esther and Veronica brings more than 50 years’ Nursing experience.
Meet The Team
David Kamau – Accounts Manager
Blessing Okodugha – Deputy Manager
Gloria Lawrence – Homecare Co-ordinator/ Manual Handling Key Trainer
Mission statement, Vision and Values
Mission statement
To be a Homecare Service provider which offers responsive, flexible, and outstanding services to our clients and their families providing exceptional, highest quality of care while promoting equality and diversity around UK.
Vision
To be the leading Homecare Service provider of choice within the Health and Social Care sectors in delivering the highest quality standards of services to clients and their families within UK.
Our core Values which underpin our care delivery include:
- Trust
We understand that trust is fundamental to building strong, collaborative relationships with our clients and their families. - Quality
We are committed to providing the highest quality care and support; the same kind of care we would like for our own family. - Compassion
We pride ourselves on person-centred, outcome-focussed care, delivered with compassion, sensitivity and without judgement. - Respect
We promote an all-inclusive culture, where colleagues and Clients can be themselves. We respect people’s wishes, seek to understand their aspirations, and support them to achieve their personal goals. - Passion
We take great pride in what we do. - Excellence
To us, good is not enough - we always go an extra mile. - Accountability
We accept responsibility
TLC recognises the principle established by the Welsh Language Act 1993 that acknowledges that, the Welsh and English languages should be treated on a basis of equality. In our delivery of care we practice 'Active Offer in more than words' simply meaning, providing a service in Welsh without someone having to ask for it.
Check this out,
A better way to start learning simple Welsh to get you along;
- “Bore da” – meaning, good morning. Pronounced: ‘bore-ray-dah’
- “Helô" – meaning,
Pronounced: ‘hell-oh - Sut wyt ti?” – meaning, how are you?
Pronounced: ‘Sit-weet-tee’ - “Diolch” – meaning, thank you.
Pronounced: ‘Dee-yol-ch’ - “Croesco” – meaning, you’re welcome
Pronounced: ‘Croy-sow’ - “Prynhawn da” – meaning, good afternoon.
Pronounced: ‘Prin-how’n-dah’ - “Nos da” – meaning, good night.
Pronounced: ‘Nohs-dah’ - “Ble mae’r ty? bach?” – meaning, where is the toilet?
Pronounced: ‘Blair my-r tee ba-ch?’
Meat Nayla, Our TLC Office Dog
Meaningful activities
Nayla is our much-loved TLC office dog and an important part of our wellbeing approach. She is calm, friendly, and enjoys the company of everyone she meets.
Person-centred care- Voice, choice, and control
For clients who love dogs but are no longer able to care for one themselves, Nayla can be borrowed from the office to provide companionship and comfort. Her visits often bring smiles, gentle interaction, and happy memories.
Emotional Wellbeing
Nayla’s friendly nature and love of people help us bring a little extra joy and emotional wellbeing to those we support.
Nayla’s visits are used as a wellbeing activity to support emotional comfort, social interaction, and positive mood. Participation is optional and based on individual preferences, with consent obtained and recorded in line with care plans and safeguarding procedures.
Safeguarding -Risk-assessed, proportionate practice
All visits are risk-assessed, optional, and carried out with client consent in line with individual care plans and safeguarding procedures.
